We promise we haven’t been ghosting you, we hear your concerns and we are sorry if we made you feel otherwise. We are working hard to match your expectations. Our shipping times are now back to normal ☺︎
Worldwide orders take about 2-3 weeks to arrive.
We acknowledge our delivery isn't as fast as you would love to. All our items are handmade, orders are hand-packed with love by the artisan that made your piece, and shipped directly from their home country. Please visit our Customer Care FAQs for more info.
Your purchase empowers small artisan businesses in emerging countries. They are the ones who continue to struggle with and without a pandemic. They need your support more than ever before.
Our artisans will continue to fulfill orders to the best of our capacity. Unfortunately, the shipping is beyond our control and vary between countries.
Why is my order delayed?
Restrictions differ from one country to another. There could be COVID backlogs from shipping providers. If you already received a tracking number, you can check your order status here. We recommend contacting your delivery provider for the latest update on any disruptions.
Is my package safe from COVID-19?
According to the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low. Regardless, we are ensuring our artisans comply to safety procedures to fulfill your orders.
Will my order delivery be affected by COVID-19?
We are currently shipping our usual times (2-3 weeks for overseas orders). However, processing times may take a little longer than normal, due to high order volumes worldwide for Christmas and COVID backlogs. Although we strive to get your package delivered, there may be delays with the selected carrier.
I haven’t received my tracking number, how can I get it?
You can now check your order status here. If it doesn't work, please send us your order number and registered mail ID to firstname.lastname@example.org We will get back to you with shipping & delivery updates.
What are the expected delivery times during COVID?
Our artisans process and ship orders from their country of origin (mostly India, Indonesia, Thailand, Malaysia and Mexico). Orders shipping to the US, UK, EU take 2-3 weeks to reach you. These times can differ based on order origin, destination and shipping provider.
I understand the inconvenience but I’m not satisfied, how can I claim for refund?
It’s sad to hear and we also understand your frustration. If your order has been fulfilled already, we are unable to refund as the package it’s on your way. If your order is unfulfilled, you are in your right to claim for a refund. Please share your order number and registered mail ID to email@example.com for further assistance.
Do you refund original shipping charges?
Refunds are processed based on applicable item and tax charges. We do not refund any original shipping charges.
My order shows as “Undelivered/misplaced package”, what does it mean?
Sometimes tracking information can be incorrect and packages are marked as delivered when they are still en route. Please wait a few more days for the items to arrive. If the package has not arrived within 2-3 days of the expected delivery, please reach out to firstname.lastname@example.org with your order number and registered mail address.