Shipping: If an order is placed between Thursday and Sunday, it will be shipped the following Monday. We ship worldwide from Thailand via Thailand Post, registered airmail with tracking number. Most items will be shipped in flat padded envelope. Delivery times vary due to postal transit delays, customs inspection and delivery location but usually take 1-2 weeks to Asia and 10-14 days to Europe. US destinations can be anywhere from 14-28 days. We will send you a tracking number as soon as parcel has been sent through the Discovered Message system. Please check for your messages in the days following your order placement. You can then track your parcel at www.thailandpost.com Click on the English language button; then on "Tracking System EMS and Registered Mail" on right side. Type in your tracking number and slide bar. Unfortunately, once the parcel leaves Thailand, the responsibility for updating the tracking system lies with the receiving country who do not always comply. If you have not received your parcel after the above mentioned period, please go to your local post office with the Thai tracking number to see if they have any information. Then contact Discovered or us directly at josephinebow@gmail.com We would also appreciate a short message through the Discovered system when you have successfully received your parcel. ORDERS FROM CANADA: We have had a series of very poor experiences with shipment to Canada. Packages can take 2-3 months and often never arrive. We have had to send replacement parcels at much additional expense. There is no international tracking by CanadaPost for parcels from overseas and the service is unacceptable. Therefore, in future, we will only accept orders from Canada if the buyer absolves us of responsibility in the event of non-delivery. We apologize for this policy in advance. Return policies: Before purchasing an item please check measurements and product info carefully. We will only accept returned item and give refund if the shipped item is not the one you ordered. If you do not like the item or have any other problem, please contact us within three days of receiving it. If we accept the return, we will expect the unused item to be sent back by registered mail with a tracking number. Buyer will be responsible for the shipping cost of both ways. Once we receive the item, we will issue refund. Please note the colors of the product may vary slightly from the product photos and we will not accept returned goods for this reason. We take pride in the quality of our products and will make sure all items shipped are in excellent condition.