Processing time

The time I need to prepare an order for shipping varies. It is usually between 3-10 working days. For details, see individual items.

Estimated shipping times

Mexico: 1-2 weeks

North America: 2-5 weeks

Europe: 2-5 weeks

Australia, New Zealand and Oceania: 3-6 weeks

Asia Pacific: 3-6 weeks

Latin America and the Caribbean: 2-5 weeks

North Africa and the Middle East: 3-5 weeks

Sub-Saharan Africa: 3-6 weeks

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, shipping distance and customs process.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns and exchanges.

I gladly accept returns and exchanges.

Contact me within 2 days of receiving.

Ship items back within 2 days of receiving.

Because of the nature of these items, unless they arrive damaged or defective, I don't accept returns or exchanges on custom or personalized orders.

Conditions of returns and exchanges

Buyers are responsible for return & exchange shipping costs. Items must be shipped back with a tracking number as they were sent.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds will be done only on the item cost, no shipping costs will be refunded.

If the item isn’t received back the refund will not apply.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

To communicate with you about your order

To fulfill your order

For legal reasons (like paying taxes)

FAQ

Ring sizing

I work with American sizes, I recommend you to try the Find My Ring Size or look for a PDF on the web it's very important to have your correct size in order to get a correct fit. 

Stacking rings are better if wear with a 0.5 bigger size to avoid a tight fit.

Open rings would be a bit loose.

Manufacturing & delivery time

Stock varies constantly, items out of stock will be made once bought, please consider it will need at list 8 working days to be done + shipping time. Stock items will be shipped within 2-3 working days. There are some items that according to their manufacturing process may require up to 15 working days to be ready for shipment.

 During holidays manufacturing or shipping time may increase according to my work schedule and postal service demand.



Delivery takes 2 to 6 weeks, depending on customs process & shipping distance. All shipping is sent with a traceable number.



Shipments are made in the economic standard cost, to reduce the delivery time I offer upgraded shipping to expedite delivery but it will significantly increase the shipping cost, as the expedited delivery has not a fixed price I'll need you to contact me to bring you the exact cost.

Shipment tracking

All shipments are done using the Regular Registered Shipment from Mexican Postal Service which always includes a tracking number, however, the exchange of postal information worldwide isn't the same in all countries. Thereby, tracking information can only show the information within Mexico - and once it leaves MX, you must have to track it in your own country.



It's important to consider that not all destination countries allow following up foreign tracking numbers thru their postal service, even though they're the ones who receive and finally deliver the shipment. In those cases, it could be necessary to contact your country postal service for more info. CA and AU are examples.

Shipping time on holidays.

I'd love to guarantee you that your gifts will arrive on time for Holidays, so please consider the due date for regular international shipping for Christmas is November 15th.

 Using regular shipping, delivery time for USA & Canada is around 2 weeks while Europe requires between 4-3 weeks and Australia may need the 6 weeks. Timing is approximate since sadly I'm not able to be in charge of delivery, it could increase for holidays work overload or customs process & sadly, that's out of my control.



I can offer you expedited shipping using Mexpost, Mexican Post's courier service, the most affordable courier service available locally, with 8 days delivery time, or any other of the known international courier companies, consider it will increase a lot of shipping cost.

-IMPORTANT- Delivery due date for Christmas orders is November 15th.

Care instructions

I have detail care recommendations on my blog, for better results please take a look.



Basic care:
 Avoid contact with chemics and rub gently with a new never used dry green kitchen fiber to return it to the brushed finish once tarnish or bright. Keep your jewelry in a closed airtight case when not in use to avoid tarnish.



Care for blacked pieces: Do not allow it to contact with chemics and no silver or gold metals, do not brush or clean them, just return their bright with soft dry flannel. This finish would be loose according to use and your own PH. Contact me in order to get instructions to return its color.

Due to chemical reactions, sterling blacked finish and non-sterling metal should not stay in contact since they would react on oxide and stain permanently the blacked sterling piece, so I don't recommend to mix metals and black patina if you want to mix do it only with sterling pieces.

Custom and personalized orders

I do take custom or personalized orders from my own designs, I'll also gladly work in a special design for you based on my own style. 



I offer hand stamp or engraving services for personalizing your pieces, they'll have an extra cost, please ask for them.

Because of the manufacturing process, I'm not able to offer resin custom pieces other than my line earrings.

Consider I don't accept returns or exchanges on custom or personalized orders.

Gift wrapping and packaging

All items are shipped protected carefully and beautifully wrapped ready to gift using ecological, reused or recycled materials! 

All my safety packaging comes from reused or recycled materials. 

I have available mini gift cards with my data and a lovely legend in Spanish "de mí para tí", "from me to you", just let me know if you buy it's a gift and you want me to include a gift card. I offer also to add a custom message note by request.

Do you use sustainable materials?

I'm committed to Earth as our place to live, so I use all the ecologic options I'm able to find in my country. I work with reclaimed sterling and gold as well as recycled silver and substitute toxic materials for environmentally friendly ones.

 All my package & wrapping comes from ecological, recycled and/or reused materials.