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Shipping policy

SHIPPING

Where are you located?

We are an e-commerce marketplace that ships our products worldwide. Our headquarters is located in the Netherlands. However, we do not have a physical store.

Where do you ship from?

Our products are handmade and shipped directly from our artisans in India, Kenya, Malaysia, Thailand, Indonesia, Israel, Mexico, Argentina and more countries.

Do you ship to my country?

We ship worldwide. Shipping times and restrictions vary based on where you are located.

How long does it take the order to arrive?

All items are handmade and shipped by the artisans. Overseas orders take upto 2-3 weeks to arrive.

US orders placed to artisans in Mexico take upto 5 days.

We know you want get your orders faster and we are currently working hard on allocating a storage warehouse in US and EU. This will bring down the estimated time deliveries to 1-2 days! We are hoping to launch this upgrade by 2021. Until then, we appreciate your patience 🙏

Why are the orders from India even more delayed?

As you may have seen all over the news, India is facing an aggressive peak. All parcels are being quarantined for 7 days in Delhi before flying to your destination. This is beyond our control and we understand it is frustrating. Please, remember you are supporting them in very hard times. In case you aren't happy with this, you may cancel your order before shipment and get the refund.

How can I track my order?

You can now track the status of your order here.

On first time orders, you have received an account activation email. Click on 'Activate' to access your account details and order tracking. Did you not receive this email? It is probably in your spam or other inbox.

For regular customers, once your order is fulfilled the tracking number link will show on your 'Order Details' page.

Still not working? Email your order no. and we'll do it for you 😊

Why aren't my tracking details available?

It's very rare for fulfilled orders to miss the tracking number link. If this is your case, please drop us a mail with your order number. We will follow up with the artisan to check for your status update.

Yeah… I don’t get all this, just tell me where my order is.

Happy to do so! Send your order number to support@discovered.us